Refund policy

Last Updated: September 2026

At Avalenne, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@avalenne.com. Please include your order number in your message. After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible. If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items. To be eligible for a return, items must be unused, in their original condition, and returned with original packaging, tags, and accessories. Our support team will assist you throughout the process. Restocking Fee: none, we do not charge any restocking fees.

Return Costs

Defective or Incorrect Products: no cost to the customer if the product is incorrect, is damaged by the carrier, or is defective in any way.

Customer Remorse (Change of Mind): the customer is responsible for the actual return shipping cost if the wrong item was ordered, the item does not fit, or the item is no longer wanted. Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us - Email info@avalenne.com with your order number and the reason for the return.
2. Pack Your Item - Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send It Back - Ship your return using the instructions provided in your return authorization email.

Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return criteria. After approval, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at info@avalenne.com, and we will assist you with a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, please contact us at info@avalenne.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions? Visit our FAQ page or contact our customer service team for assistance.

Contact Information

CONTACT US
Store Address: 11 Delphinium Road, Newport, NP10 9JF, United Kingdom
Store Email: info@avalenne.com
Store Phone: +44 7537 169191
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (GMT/BST)
We do our best to reply to your e-mail within 1-2 business days.